Summerfield Candle Company

~ FREQUENTLY ASKED QUESTIONS & INFO ~
Q: How long will it take to get my order?
A: All of our Products are handmade. Although we strive to keep up the levels of our inventory to serve our customers, sometimes our soy candles need a few days of curing time before shipment. We will notify you of any delays. Due to the high demand of products, please inquire about product availability at the time of purchase if time is an issue. We will ship as soon as possible once payment is received.
Q: Do you accept returns?
A: To protect the integrity of our products, and due to safety and health reasons we do not accept returns.
Q: Why is there color variation and streaking in my soy candle?
A: Pure soy wax candles are noted to produce color variations and streaking within tinted candles. It is not a defect in the candle. Called frosting or blooming, this is a common characteristic of soy when it is mixed with fragrance oils and tint. It does not affect the burn or scent of the candle, and is actually a confirmation that you have an authentic soy wax candle. In order to keep our candles pure and friendly to our environment, we choose not to use artificial additives or blend with paraffin to prevent frosting or blooming.
CANDLE CARE AND BURNING INSTRUCTIONS:
Candles are safe to enjoy but should be used with care and caution. Failure to do so may result in a fire hazard or injury. We urge our consumers to please be careful when burning candles. We recommend the following guidelines below for burning candles safely:
Keep candle wax free of matches, wick trimmings and other flammable debris.
Keep wick centered and trimmed to approximately 1/8" to ensure even burning and
   prevent the flame from becoming too large.
Burn candle only on a stable heat-resistant surface.
Do not burn candle longer than four hours at a time.
Keep candle away from any drafts or air currents.
Never leave a burning candle unattended.
Always keep candles out of the reach of small children and pets.
Do not extinguish with water.
Discontinue use when only 1/2" of wax remains at the bottom of the candle jar.
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